Please take a quick look at our Returns & Refunds Policy before getting in touch.
Returns & Refunds
Only full priced items are eligible for a refund or exchange. All sale items are final.
Our policy lasts 7 days from the time of delivery. If 7 days have gone by since your item(s) was delivered, unfortunately we can’t offer you a refund or exchange.
We do not offer refunds for a 'change of mind'.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Garments are returned to us at your expense so please choose carefully.
To complete your return, please email email@example.com and courier your returned item to the below address. We only accept couriered returns.
10 Arthur Brown Place
Mt Wellington, Auckland, 1542
Attention - Porter James Sports Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-5 working days.
If your order is a Christmas gift we can extend your returns window until the 27th of December. You'll have two days, post-Christmas to contact us for an exchange.
To be eligible for an extended returns window you'll need to get in touch within 24 hours of your initial purchase, advising us there could be an exchange.
Christmas gifts that fall into this category are eligible for a size exchange, product exchange or store credit. They are not eligible for a refund.
We balance supply and demand above all else, reducing excess production and reliance on discounted products to move stock. Less is more.
We produce in various countries offshore, allowing for better pricing and a more extensive product offering for customers.
In some cases we will need to put products on sale, but as we grow and satisfy supplier demands we endeavour to mitigate this further.
We strive to avoid fast fashion trends, designing timeless, versatile products under our ethos of continual refinement.
We endeavour for quality and durability, ensuring our products wash, wear and age gracefully.
We pride ourselves on repeating existing styles and limiting new product development, doing our best to balance commercial viability with slower fashion cycles.
We ask you to please diligently read wash and care instructions, ensuring garments are looked after as intended. This will help us live up to the promise of durability.
We work with companies like One Sustainable Planet and No Issue, packaging our products in sustainable, biodegradable garment bags and tissue paper.
Our boxes and packaging tape (adhesive-free) are made intentionally from recycled, premium materials. We hope you find them beautiful enough to re-use.
To our customers, we urge you to select carefully, read size charts or message us for any sizing issues to reduce unnecessary returns rates. We promise our response time is fast, especially on Instagram.
How you can help
It’s inevitable that the lifespan of your products will one day come to a near end. At this point we ask you to donate them to someone less fortunate, gift it to a younger sibling or cousin, turn it into a cleaning rag or take it to a textile recycling centre.
Our sustainable initiatives & partnerships
We have partnered with ONE TREE PLANTED, contributing $1 for each sale to their sustainability initiatives. On behalf of our customers, our donations go towards New Zealand forestry, planting native trees like Kauri and Pōhutukawa. Find out more here.
Additionally, Porter James Sports is proud to partner with USEDFULLY®, a New Zealand based low carbon clothing system, where textiles are utilised to their full potential. Through technology and cutting edge research, USEDFULLY® have developed innovative solutions, like this one that turns wasted fabrics into usable roading. Find out more here.
If you have any further questions about our efforts or business operations please get in touch firstname.lastname@example.org
A life well-designed is one that ensures less waste. Please follow the care instructions below to ensure your garments age like a fine red wine.
Please wash with similar colours, on a moderate or gentle cold cycle. This is particularly important for the garment's first wash where colours can potentially run and fabrics can shrink (our cotton shrink tolerance is 0-2%).
Please do not dry clean any garments with screen printing. Although it's unlikely, inks can soften and chip.
Please do not put garments in the tumble dryer (especially cottons).
Tumble drying can shrink even our pre shrunk fabrics. Furthermore it damages the fabric and prolongs ageing. Please hang to air dry, out of direct sunlight. It's better for the environment too.