Our default 7 day policy is applicable from the time of delivery. If 7 days have gone by since your item(s) were delivered, unfortunately we can’t process your return.

To promote conscious consumerism, please thoroughly consider your purchase. For sizing / fit queries, please see our size chart. Alternatively, support can be offered through our website chat.

Purchases made in-store are only eligible for store credit. Not refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers are responsible for the payment of returns and do so at their own expense. We offer a subsidised returns service via DHL for a reduced flat fee.

Pre-paid, international DHL returns label costs:

$30 NZD -
Australia
United Kingdom
Europe
Canada
Rest of the World

$12 USD -
United States

For an exchange originating in the countries listed below, the label will be NZD $60. This covers 2-way express shipping and the additional duties and taxes for the exchanged item.

United Kingdom
Europe
Canada

^ please note the cost to our business is much greater than this, and these are heavily subsidised.

Returns for New Zealand orders are free.

To commence your return please visit returns.porterjamessports.com,

If you are returning from the United States, please email returns@porterjamessports.com

Alternatively, you can courier your returned item(s) to the below address at your own expense. We only accept couriered returns. Posted (mailbox) returns are not accepted.

Porter James
28A, Norwich Street
Eden Terrace, Auckland 1021
New Zealand

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If your return is not sent within 7 days, you will incur an additional NZD $20 fee.

Please note, Shopify can take 2-5 days to process refunds from the time they're issued.

DURING SALE PERIODS, ALL DISCOUNTED SALE ITEMS ARE FINAL & INELIGIBLE FOR A RETURN.