Refund Policy

Only full-priced items are eligible for a refund or exchange. All sale / discounted items are final. Bundles are eligible however.

Our policy lasts 7 days from the time of delivery. If 7 days have gone by since your item(s) were delivered, unfortunately we can’t offer you a refund or exchange.

We do not offer refunds for a 'change of mind'.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers are responsible for the payment of returns and do so at their own expense.

To commence your return please email or visit the concierge section on our website.

Our customer service team can provide a pre-paid, express returns label, having the package picked up from your doorstep / reception. A payment link will be sent to you before the returns label is issued.

Alternatively, you can courier your returned item(s) to the below address. We only accept couriered returns. Posted (mailbox) returns are not accepted.

Smartbox Storage 10 Arthur Brown Place Mt Wellington,
Auckland, 1542 Attention - Porter James Sports Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 working days.