Only full-priced items are eligible for a refund or store credit. All sale / discounted items are final. Bundles are eligible however.

Our default 7 day policy is applicable from the time of delivery. If 7 days have gone by since your item(s) were delivered, unfortunately we can’t process your return.

We do not offer exchanges. Only refunds and store credit. If you would like another size we recommend placing a new order whilst your return is being processed. 

We do not offer refunds for a 'change of mind'. This is to promote conscious consumption. Please really consider your purchase first.

Purchases made in-store are only eligible for store credit. Not refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers are responsible for the payment of returns and do so at their own expense. We offer a subsidised returns service via DHL for a reduced flat fee. This amount is deducted from your refund or store credit.

Pre-paid, International DHL returns label costs:

NZD $20 (about USD $12).

^ please note the cost to our business is much greater than this, and these are heavily subsidised costs.

Returns for New Zealand orders are free.

To commence your return please email support@porterjamessports.com or visit the concierge section on our website.

Alternatively, you can courier your returned item(s) to the below address at your own expense. We only accept couriered returns. Posted (mailbox) returns are not accepted.

Porter James Sports
31 Saint Benedicts Street
Eden Terrace, Auckland 1010
New Zealand

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Please note, Shopify can take 2-5 days to process refunds from the time they're issued.